Refund & Cancellation Policy

1. In-Store Self-Checkout Transactions

In-Store self-checkout transactions are processed in real-time at the partner superstore billing counter upon scanning items and verifying the digital QR gate pass.

• If a customer scans an incorrect barcode or decides not to purchase an item prior to exiting the store, store billing staff can remove the item from the cart.
• Once the exit QR gate pass is verified and the customer exits the store, returns or exchanges follow the partner superstore’s physical store return policy.

2. Scanimart GO Local Delivery Orders

For online hyperlocal delivery orders placed via Scanimart GO:

• Order Cancellation: Customers may cancel an order before the superstore partner packs the order. If cancelled before packing, a 100% refund is initiated automatically to the original payment method within 3-5 business days.
• Damaged, Missing or Expired Items: If delivered items are damaged, expired, or missing, customers can raise a refund request via the app within 24 hours of delivery along with item photos.
• Refund SLA: Approved refunds are credited back to the original source payment account (UPI, Debit/Credit Card, Netbanking) within 5-7 working days.

3. Store Partner Settlement Adjustments

Refunds issued to customers due to expired or missing items supplied by the partner store will be adjusted against the partner store’s weekly/daily payout settlement.